Privacy Policy

Welcome to Respond Connect ("Platform", "Service", "we", "our", or "us").

Respond Connect is an integration and automation platform that connects third-party commerce platforms and communication systems — including but not limited to Salla, Zid, and Respond.io — in order to automate customer communication workflows and event-based notifications.

Respond Connect acts solely as an intermediary technical connector between third-party systems. Our service receives event-based data and webhook notifications from external platforms such as Salla and Zid, then securely forwards or processes these events toward Respond.io or other configured systems.

Depending on the integrations enabled by the merchant, we may process:

• Store information and merchant account identifiers
• Customer names and phone numbers
• Order details and transaction data
• Webhook event payloads
• Messaging status events
• Technical logs and API activity
• IP addresses and browser/device metadata

We use collected information strictly for:

• Processing webhook events
• Delivering automated workflows
• Synchronizing customer communication data
• Connecting commerce platforms with Respond.io
• Troubleshooting technical issues
• Improving platform stability and security
• Preventing abuse or unauthorized access

Respond Connect integrates with external platforms including:

Use of those services is subject to their own terms, privacy policies, uptime guarantees, and technical limitations.

Respond Connect provides integration and event relay services on an "as available" and "as is" basis. We do not guarantee uninterrupted availability, real-time delivery, or error-free operation due to dependency on external providers and internet infrastructure.

Respond Connect shall not be liable for any direct, indirect, incidental, consequential, commercial, operational, or financial damages resulting from:

• Downtime of Salla, Zid, Respond.io, Meta, WhatsApp, or any external service
• Failed API requests or delayed webhooks
• Message delivery issues or third-party system errors
• Suspension or termination of merchant accounts by external platforms
• Data loss caused by external providers
• Changes in third-party APIs or policies

We implement commercially reasonable security measures to protect transmitted and stored information, including:

• Secure HTTPS encryption for all data in transit
• Restricted server access with authentication controls
• Monitoring and logging systems for anomaly detection

Respond Connect aims to operate in accordance with applicable laws and regulations within the Kingdom of Saudi Arabia, including:

• Saudi Personal Data Protection Law (PDPL)
• E-Commerce Law
• Anti-Cybercrime Law
• Applicable regulations issued by competent authorities

We retain technical and operational data only for the period necessary to provide the service, comply with legal obligations, resolve disputes, and maintain platform security.

We may delete inactive data periodically without prior notice.

Subject to applicable Saudi laws and technical limitations, users may request:

• Access to their data
• Correction of inaccurate information
• Deletion of eligible information
• Withdrawal of integration permissions

Requests may be submitted through official support channels listed in Section 12.

We reserve the right to update this Privacy Policy at any time.

Access to Respond Connect is governed by the subscription plan purchased by the merchant through the Salla App Store. Each plan includes a defined order processing balance. Service is active only while a valid, paid subscription with sufficient balance is maintained.

The following conditions apply:

• Events that arrive while the service is suspended are not recovered retroactively when the subscription is renewed.
• It is the merchant's sole responsibility to monitor their balance and renew their plan before it is exhausted.
• Respond Connect shall not be liable for any missed communications, lost orders, or business impact resulting from service suspension due to an expired or exhausted subscription.
• Reactivation occurs immediately upon successful renewal of a valid plan through the Salla App Store.
• Respond Connect reserves the right to modify plan pricing, order limits, or available features by updating the plans listed in the Salla App Store. Continued use after such changes constitutes acceptance.

For legal, privacy, or technical inquiries, you may contact us through any of the following: